30-night home trial
Hang it, run it, and see how the house looks. If Merry Glow is not what you wanted, you have 30 nights from the day your parcel arrives to send it back for a full refund. We do not ask you to justify the decision.
What we need back
The curtain, the controller, the power adapter and the mounting hardware, in a condition that shows normal use rather than damage. The original box helps but is not required. We do not deduct a restocking fee.
How to start a return
Email contact@vitareve.com with your order number and a sentence about why it did not work out. We reply within 24 hours with a return address and instructions. Please do not send anything back before you have heard from us, as unannounced returns are difficult to match to an order.
Return shipping
If the product is faulty, arrived damaged, or is not what you ordered, we cover return postage. If you are returning it because you changed your mind, return postage is yours. We recommend a tracked service, since we can only refund what reaches us.
Refunds
Once your return is received and checked, we issue the refund to your original payment method within three working days. Your bank then takes its own time, usually five to ten working days, to show it on your statement.
Faults after the trial
Every Merry Glow curtain carries a two-year warranty against manufacturing defects. If a controller fails or a section stops lighting within that period, send us a short video and we will ship a replacement free of charge. The warranty does not cover physical damage, water ingress through a cut cable, or use outside the stated voltage.
Cancellations
We can cancel an order at no charge any time before it is dispatched. After dispatch it becomes a return.