Contact Us
We are a small team and we answer every message ourselves. Whether it is a question before you order, a problem with a delivery, or a strand that will not pair, write to us and we will sort it out.
Response time
We reply within 24 hours, Monday to Friday. During December we also cover weekends, so peak-season messages rarely wait more than a day.
What to include
If your message is about an existing order, please include your order number and, where a fault is involved, a short video or photo. It usually lets us solve the problem in a single reply instead of three.
Before you write
Setup, pairing and weather questions are covered in the FAQ on our home page, and delivery timings are on our shipping page. If the answer is not there, we would rather hear from you than have you guess.